Terms and conditions

These terms and conditions apply to purchases made by consumers in the webshop on our website https://knuthenborg.dk/ (https://knuthenborg.dk/)

We recommend that you read the terms and conditions carefully before making a purchase on the webshop. Pay particular attention to the texts that are highlighted in italic font.

You are trading with:

• Knuthenborg Safaripark (Hippotigris ApS), Knuthenborg Allé 2, 4930 Maribo tel.: +45 54 78 80 89 VAT no. 47 24 68 14, knuthenborg@knuthenborg.dk (“Knuthenborg Safaripark”, “we” or “us”).

• You must be 18 years of age to purchase Knuthenborg Safaripark's services online.
• You can order online 24 hours a day.
• When you place an order, we will send you an order confirmation via email. Please note that we are not bound by the order until this point. You will receive an email with a code that offsets the paid ticket price if a season pass is purchased within 24 hours of receiving it.
• You are responsible for ensuring that the customer information you enter as part of a purchase is correct, as we do not subsequently validate or verify this information.

• The applicable price is the one indicated at the time of ordering in the total order summary before you accept. All listed prices include VAT. Access to the zoological attraction (the English garden) is exempt from VAT. Access to VAT-liable attractions and services can always be opted out when purchasing tickets to the English garden on our website.
• We accept the following payment methods: Dankort, Visa, MasterCard, JCB Card, and MobilePay.
• The amount will only be charged to your card once the purchase has been made. No larger amount can be withdrawn than what you approved at the time of purchase.
• Credit card transactions take place on a separate secure server with full encryption of all credit card information. We use Quickpay Manager. This solution meets all PBS requirements for secure payment solutions.

• All online tickets will be delivered to the provided email address shortly after we have received your order – usually within 10 minutes. If this does not happen as expected, you are welcome to contact us – however, please check your spam filter first. Knuthenborg Safaripark does not assume responsibility for delays in delivery due to technical problems, your own spam filter, or incorrectly provided email address.

• You normally have a 14-day right of withdrawal when you enter into agreements online. However, most of the services provided by Knuthenborg Safari Park that you can purchase online are exempt from the right of withdrawal, according to, among other things, the Consumer Agreements Act § 18, subsection 2, nos. 1 and 12.
• Therefore, you only have a right of withdrawal when you purchase the following from our website: season and family passes.
• If you have a right of withdrawal, you have the right to withdraw from the contract without giving any reason within 14 days from the receipt of the order confirmation. However, you lose your right of withdrawal if we have already delivered the service you ordered, for example, if you have started using your season or family pass.
• NOTE: If you wish to exercise your right of withdrawal for a season pass or family card, you must inform us within 14 days of ordering it. If you start using your season pass or family card within 14 days of the order, you must agree to waive your right of withdrawal.
• To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract in an unequivocal statement (e.g., by mail or email). You can send an email to us at knuthenborg@knuthenborg.dk. You may choose to use the standard withdrawal form located at the bottom of this document, although it is not obligatory.
• The cancellation period is complied with if you send your notice of exercising the right of withdrawal before the withdrawal period has expired.
• If you exercise your right of withdrawal, we will refund all payments received from you without undue delay and in any event no later than 14 days from the date on which we received notice of your decision to withdraw from this agreement or from the date on which we received your season or family card. We will refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of the refund.
• We can withhold the refund until we have received the delivered cards.

• Online tickets provide entry to Knuthenborg Safari Park during regular opening hours and can be used once per ticket at any time of the day.
• Non-refundable (except in accordance with the above rules on the right of withdrawal) and cannot be combined with other discounts or promotional offers.
• Flex tickets are only valid for the season and period indicated on the ticket.
• Flex tickets include admission to the entire Knuthenborg Safari Park including Limpopoland.
• Tickets with access for multiple people cannot be split over several days, and no voucher will be issued if one of the participants is prevented from attending on the day.
• NOTE: Online tickets cannot be used for admission to the safari park in connection with stays at Knuthenborg Camp's units. Therefore, you do not get a discount on the entrance fee in connection with stays at Knuthenborg Camp's units, even if you have online tickets.

• You can read about season or family passes here
• Non-refundable (except in accordance with the above rules on the right of withdrawal) and cannot be combined with other discounts or promotional offers.
• The pass is personal and may not be transferred to others.
• The validity of the pass is indicated in the confirmation.
• The pass must be provided with a clear portrait photo (not full body) of the cardholder and uploaded when ordering.
• Only the cardholder may appear in the picture.
• When scanning a physical photo, it should be cropped before uploading to avoid a lot of white space around it.
• The image on the card is not approved by Knuthenborg Safaripark before the first visit to the safari park. If the image does not meet the specified requirements for quality, size, and recognizability, or if other information is not filled out correctly, the card will be confiscated at the gate.
• It is the cardholder's own responsibility to ensure that the card is not damaged, so that the text, image, or QR code becomes illegible.
• The cardholder must carry the card (printed or on a smartphone/tablet) with them at all times during the visit.
• The card must be presented upon request.
• The card can only be used once per day.
• Failure to comply with Knuthenborg's guidelines, as stated in this letter, on knuthenborg.dk, and in the safety materials provided during the visit, may result in the card being permanently revoked without compensation.
• Unless otherwise stated, season or family passes do not provide discounts for booking any special experiences/events, even if these may include admission to the safari park. The same applies to additional purchases for the camp.
• The season at Knuthenborg Safaripark typically runs from April through Sunday of week 42.
• NOTE: Family passes cannot be used for admission to the safari park in connection with stays at Knuthenborg Camp's units. Therefore, you do not get a discount on the entrance fee in connection with stays at Knuthenborg Camp's units, even if you have a family pass.
• NOTE: Season passes cannot be used for entry to the safari park in connection with stays in Knuthenborg Camp safari tents. This means you do not get a discount on the admission fee when staying in Knuthenborg Camp's units, even if you have a season pass. You get a 10% discount on booking Knuthenborg Camp's units in 2026, except for arrivals on Saturdays. (20% discount from Sunday to Thursday in week 21 and 39). The discount can only be used for one booking per year.

Especially for the season pass

• The season pass is valid for one season and only during the park's regular season between April and October.
• Provides a range of benefits and discounts at Knuthenborg Safaripark.
• If you have purchased a day ticket for the safari park, you can on the day convert this into a season pass by paying the difference between the ticket and the price of the season pass. The amount deducted will be the amount paid at the entrance.
• The season pass is valid from 1 hour after purchase on knuthenborg.dk and can be used as an admission ticket to Knuthenborg Safaripark (during the season) after 1 hour.
• Season pass discounts cannot be combined with other discounts or promotions at Knuthenborg Safaripark.
• We reserve the right to make changes to discounts and benefits where the card can be used.
• You cannot extend your season pass. If you want a new season pass when your current one expires, you must therefore order a new one that is valid from the date of ordering.

Especially for the family pass

• The family pass can ONLY be purchased online, for a limited period.
• The family pass is valid for one season.
• The cardholder must be in the same car as up to 4 people they wish to take with them to the safari park.
• The family pass can only be used once per day.

• You can read about Knuthenborg Camp here.
• Please pay the amount for the stay within 7 days of booking, otherwise the right to it will lapse and the reservation will be cancelled.
• Please ensure that the booking is as desired.
• There are varying prices throughout the season and on different days. Prices may change continuously throughout the year.
• The ticket must be presented upon arrival either as a printout or on a smartphone/tablet
• Limpopoland is Knuthenborg Safaripark's huge amusement area with Denmark's tallest water slide, roller coasters, water playground, Denmark's largest natural playground, dining places, and café. Access to this is included in the price of Knuthenborg Camp.
• Knuthenborg Camp is located in the middle of Knuthenborg Safaripark, and access to the safari park is included in the overnight stay price.
• Season passes cannot be used for admission to the safari park in connection with stays in Knuthenborg Camp safari tents. Therefore, you do not get a discount on the entrance fee in connection with stays in Knuthenborg Camp safari tents, even if you have a pass. You get a 10% discount on booking Knuthenborg Camps in 2026, except for arrivals on Saturdays. (20% discount from Sunday to Thursday in weeks 21 and 39). The discount can only be used for one booking per year.
• At the entrance, you will receive a code that allows you to offset the daily ticket price per person if you wish to purchase a season pass.
• Additional purchases such as food, linen, and experiences can be made up to 10 days before arrival
• Knuthenborg Safaripark reserves the right to charge for missing or damaged inventory.
• Cancellation policy:
  • Cancellations and changes can be made up to 21 days before the scheduled arrival for a fee of 150 DKK.
  • In case of cancellation between 21 and 7 days before arrival, a fee of 30% of the price will be charged.
  • If you cancel later than 7 days before arrival, or in case of no-show, no compensation is offered.
  • Cancellation of additional purchases such as food, linen, and experiences can be made for a fee of 150 DKK up to 10 days before arrival
  • Cancellations or changes can be made at mail@knuthenborg.dk or by phone at 54 78 80 89 (press 1) on weekdays between 9 am and 3 pm.
• We reserve the right to cancel in case of extreme weather conditions where we assess there could be a danger to the safety of overnight guests. If Knuthenborg cancels a stay due to extreme weather, a full refund will be issued, of course.
• We reserve the right that not all animals may be on display in cases of, for example, low temperatures, severe weather, or sudden occurrences within the animal groups. This does not entitle you to a discount on the price of your stay.

• The gift card can be used for the purchase of family and season passes, day and flex tickets, stays at Knuthenborg Safaripark, as well as in restaurants, kiosks, and shops, and is valid for 3 years from the date of issue.
• Manual gift cards, issued until 2022, are valid until the expiration date (3 years from the date of issue), and cannot be exchanged for cash.
• The gift card number for the digital gift card is entered when you book on Knuthenborg.dk, or used for payment in restaurants, kiosks, and shops in Knuthenborg Safaripark.
• Digital gift cards purchased at Knuthenborg Safaripark can be refunded for a fee of 25 DKK.
• In order for us to process a refund, we need the following information to identify you: Your name, email address, gift card number, and bank account number. Refunds can only be made by contacting knuthenborg@knuthenborg.dk
• In the event of a refund during the period from the expiration of the gift card up to one year after, the fee of 25 kr is waived. After four years from the date of issue, the option for a refund expires.
• Please note that there may be restrictions on the refund of gift cards that are sponsored or given as a corporate gift.

• Non-refundable and cannot be combined with other discounts or promotional offers.

• You provide personal information when you make purchases on https://knuthenborg.dk/en/tickets-and-passes/ and can sign up for the newsletter here.
• We collect, process, and store personal data in accordance with applicable data protection legislation. Your personal data will not be disclosed or sold to any third parties and will be treated confidentially. We do not process any sensitive personal data. If you would like more information regarding the data we collect and how it is used, please refer to our Privacy Policy, which can be accessed via this link: https://www.knuthenborg.dk/en/privacy-policy
• If you would like more information about our use of cookies, please refer to our cookie policy, which can be accessed via this link: https://knuthenborg.dk/en/cookie-policy

• You can file a complaint to us at Knuthenborg Safaripark, Knuthenborg Allé 2, 4930 Maribo, mail@knuthenborg.dk or by phone: +45 54 78 80 89.
• You can also file a complaint with the Center for Complaint Resolution, Toldboden 2, 8800 Viborg. You can file a complaint to the Center for Complaint Resolution via www.naevneneshus.dk. You can also file a complaint through the European Commission's online complaint portal. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here – ec.europa.eu/odr.

• These e-commerce terms and any agreement regarding purchases from us are subject to Danish law, excluding Danish choice of law rules and CISG.

(this form should be filled out and returned only if the right of withdrawal is exercised)

To Knuthenborg Safaripark (Hippotigris ApS), Knuthenborg Allé 2, 4930 Maribo, knuthenborg@knuthenborg.dk:

I/we (*) hereby give notice that I/we (*) wish to exercise the right of withdrawal in connection with my/our (*) purchase agreement for the following goods (*)/delivery of the following services (*)

Ordered on (*)/received on (*):

Consumer's name (Consumers' names):

Consumer's address (Consumers' address):

Consumer's signature (Consumers' signatures) (only if the content of the form is provided on paper) ______________________

Date ______________________

(*) Irrelevant information should be crossed out